Dear Customer,
We would like to sincerely apologise for the recent access issues experienced by some customers due to IP blocks triggered by our firewall.
Over the past few days, we tested a new security layer (BitNinja) aimed at improving protection against increasing attack activity on our network. While the solution is highly effective at mitigating threats, it unfortunately proved to be too aggressive in certain cases and resulted in legitimate customer IP addresses being blocked.
We fully understand how disruptive this may have been and apologize for the inconvenience caused.
After reviewing customer feedback and support tickets, we have reverted back to our previous firewall setup using Imunify360, which provides a more balanced approach between strong security and day-to-day usability. Since reverting, normal access has been restored and no further unintended blocks are occurring.
Please be assured that:
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No data or services were compromised
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The issue was firewall-related only
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The configuration has now been stabilised
We truly appreciate your patience and understanding while we work to keep our infrastructure both secure and accessible. If you are still experiencing any issues, please contact our support team and we will assist immediately.
Once again, we apologise for the inconvenience and thank you for your continued trust in us.
Kind regards,
Hostking Support Team